1. Who We Are & Scope of This Policy
This Privacy Policy describes how ConvertorLab (“we”, “us”, or “our”) collects, uses, and protects your information when you visit https://convertorlab.com and use our free image and PDF tools (the “Service”).
We built ConvertorLab as a collection of privacy-friendly, in-browser tools. Our goal is to let you convert and edit your files locally on your device whenever possible, without uploading your content to our servers.
By using our website, you agree to the practices described in this Privacy Policy. If you do not agree, please do not use the Service.
2. What We Do Not Do
To be completely clear and honest:
- We do not create user accounts or require registration.
- We do not store the images, PDFs, or other files you process using our tools.
- We do not sell, rent, or trade your personal data to third parties.
- We do not use invasive tracking such as fingerprinting.
The only data we see directly is what you voluntarily send us (for example, through email or the contact form) and what our hosting provider logs automatically for security and performance.
3. Information We Collect
3.1. Files You Process with Our Tools
Most of our tools (such as image converters, compressors, and PDF tools) are designed to run entirely in your web browser using JavaScript. That means:
- Your files are processed locally on your device (computer, phone, or tablet).
- Your files are not uploaded to our servers for processing.
- We do not store a copy of your files or their content.
Temporary data created by your browser (for example, in memory while a conversion runs) is controlled by your browser and cleared according to its normal behavior. We do not have direct access to this temporary data.
3.2. Information You Provide Directly
When you contact us, you may provide certain personal information voluntarily, such as:
- Your name
- Your email address
- The content of your message and any attachments you choose to send
We use this information solely to read, understand, and respond to your request or feedback.
3.3. Technical & Log Data (Hosting Provider Logs)
Our website is hosted by a third-party hosting provider. Like most websites, their servers automatically collect basic log data whenever you visit ConvertorLab, which may include:
- IP address
- Browser type and version
- Operating system
- Referring URL (the page you came from)
- Pages visited on our site
- Date and time of your visit
- Basic error or status codes (for example, 404 Not Found)
We primarily use this information for security (for example, detecting suspicious or abusive traffic), troubleshooting, and understanding general usage patterns of the site (such as how many visits we receive).
4. Cookies and Similar Technologies
At the time this Privacy Policy was last updated, ConvertorLab:
- Does not use personalized advertising cookies.
- Does not use advanced tracking or fingerprinting technologies.
Our hosting provider may use basic, strictly necessary cookies or similar mechanisms to keep the site secure and functioning properly. These cookies are not used by us to personally identify you.
If we add analytics or advertising services in the future (for example, privacy-respecting web analytics), we will update this Privacy Policy to describe how those tools work and what choices you have.
5. How We Use Your Information
We use the limited information we collect for the following purposes:
- To provide the Service – so you can use our converters and tools.
- To communicate with you – when you send us an email or contact message.
- To improve the website – by analyzing anonymous or aggregated usage trends.
- To protect security – by monitoring server logs for abusive or malicious activity.
- To comply with legal obligations – if we are required to keep data for legal reasons.
6. Legal Bases (for Users in the EEA/UK)
If you are located in the European Economic Area (EEA) or the United Kingdom, we process your information under one or more of the following legal bases:
- Consent – when you choose to contact us and share your details.
- Legitimate interests – such as improving our tools, understanding usage, and protecting the website against abuse.
- Legal obligations – when we are required to process or retain data to comply with applicable laws.
7. Data Retention
Because our tools process your files directly in your browser, we do not retain copies of your files.
Other information is kept for as long as necessary for the purposes described in this Policy:
- Emails and contact messages: We may keep these for a reasonable period to help with follow-ups, support history, and record-keeping.
- Server logs: These are typically kept for a limited time by our hosting provider, mainly for security and diagnostic purposes.
We may keep certain information longer if required by law or if we reasonably need it to establish, exercise, or defend legal claims.
8. Data Security
We take reasonable technical and organizational measures to help protect your information, including:
- Hosting our site with a reputable hosting provider.
- Using HTTPS (TLS encryption) to protect data transmitted between your browser and our website.
- Reviewing server logs to detect unusual or abusive activity.
However, no method of transmission over the internet or method of electronic storage is 100% secure. While we do our best to protect your data, we cannot guarantee absolute security.
9. Third-Party Services & Links
We may rely on third-party services in connection with the website, including:
- Hosting provider – to store and serve the website and maintain server logs.
- Email provider – for communications sent to and from convertorlab@gmail.com.
- Social media platforms – when you visit our profiles through links on the site.
Our website may include links to external sites (for example, social media or documentation pages). We are not responsible for the privacy practices of those third-party websites. We encourage you to read their privacy policies before providing any personal information.
10. Your Rights and Choices
Depending on your location, you may have certain rights regarding your personal information, such as:
- The right to access the personal data we hold about you.
- The right to request correction of inaccurate or incomplete information.
- The right to request deletion of your personal data, where applicable.
- The right to object to or restrict certain types of processing.
If you would like to exercise any of these rights, please contact us at convertorlab@gmail.com. We may ask you to verify your identity before we act on your request.
11. Children’s Privacy
ConvertorLab is not directed at children under the age of 13, and we do not knowingly collect personal information from children under 13. If you believe that a child has provided us with personal information, please contact us and we will take steps to delete it.
12. International Visitors
Our Service may be accessed from countries around the world. By using ConvertorLab, you understand that your information may be processed in the country where our hosting provider is located, which may have different data protection laws than your country.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our website, tools, or applicable laws. When we do, we will revise the “Last updated” date at the top of this page.
We encourage you to review this page periodically to stay informed about how we protect your information.
14. How to Contact Us
If you have any questions, concerns, or feedback about this Privacy Policy or our data practices, you can contact us at:
- Email: convertorlab@gmail.com
- Website: https://convertorlab.com